End-to-end Collection Service
Not SaaS. You give us cases. We collect.
- Can handle cases for DPD ≤ 60.
- Active in SG, MY, PH, ID, TH.
CollectX
AI Collection Service
Increases Recovery
Reduces Cost
More Compliant
0M+
AI-executed customer touchpoints per day
0M+
AI voice calls placed per day
0K+
Borrowers engaged per month
Production traffic across all CollectX portfolios, August 2026.
CollectX
Key Differentiation
Beyond Run-of-the-Mill AI
Developed technologies beyond Gen AI.
- Clever process & UI that make human collectors and AI collaborate efficiently.
- Channel-specific solutions: SIM card usage solutions, personal WhatsApp-related solutions.
CollectX
Success Story
Serves #1 BNPL provider in Asia.
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0K+
Cases per day (DPD ≤ 30)
+0pp*
Recovery rate increase
−0%
Collection cost reduced
Complaint rate lower than before
*pp = percentage points
How we reach borrowers
Completed AI-executed touchpoints by channel on a single representative day — 12 August 2026, 6.02M total.
Of that day’s voice volume, 207,000 calls were two-way conversational AI.
CollectX’s solution was super helpful. Wish we engaged them sooner!
CollectX
Pricing
Seat Based
Definition of seat: the equivalent work of one human collector.
Recovery Based
If collected amount is verifiable, we can also price by recovery amount.
CX Bot
Customer Service Bot
Fast
Accurate
Saves Cost
Compliant
Improves CSAT
CX Bot
Key Differentiation
Very Fast Set-up
You give us your SOP, API, and some historical queries. We can setup the bot quickly!
BPO Service
We can supplement AI with human customer service to handle your queries end-to-end.
CX Bot
Success Story
Serves #1 BNPL provider in Asia.
Won “Best Gen-AI” award.†
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0K+
Sessions per day
<0s
Response latency (was 24 hrs)
0%
Accuracy
0%
First contact resolution
+0pp*
CSAT increase (Indonesia)
−0%
Headcount saved
*pp = percentage points. CSAT increased for all countries & products. Most notable: +32pp in Indonesia.
†“Best Gen-AI Initiative – Fintech” award at the Global Retail Banking Innovation Awards 2025.
Compliance
Data at Rest
- Stored within client’s country.
- PII encrypted.
- Auto-deletion.
Data in Motion
- No PII shared with 3rd parties.
Certification
PCI DSSCompliant
SOC 2Type 2
ISO27001
Contact Us
Email us at yin.jin@advancegroup.com